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OA Rejections

Subscriber Zip Invalid For State (FE357)

Rejection

Subscriber Zip Invalid For State (FE357)

What happened

Zip code listed on the claim in box 7 (HCFA) or box 38 (UB04) does not match the city/state combination. NOTE: Generally the state box is blank.

Resolution

Verify there is a state selected in box 7 (HCFA) or box 9d (UB04). Check the address on the USPS website and update the claim as necessary.