Back to articles
OA Rejections

Insured Last Name (RC169)

Rejection

Payer Specific Edit: Insured Last Name Required when Patient Relationship to Insured is not Self (RC169)

What happened

Box 6 was not marked self, but no patient last name was sent in box 4.

Resolution

Need to add patient last name in box 4 or update box 6 to self and resubmit the claim.