General Claims Questions

Explore Claims related questions including Office Ally and Payer rejection codes

What to Do If Your Claim Is “Not on File” With the Payer
When a payer says your claim is “not on file,” it can be frustrating — but
Types of Claim Reports Available Through Office Ally
Office Ally provides a variety of reports that help you stay informed about
Using the Payer List to Find Non-Par Payers
Office Ally fees for claim submission are determined by the payers you subm
Using the Par/Non-Par Report to Track Your Claim Activity
Keeping track of your Par (Participating) and Non-Par (Non-Participating)
How to Resubmit Claims in Practice Mate
Claims can be resubmitted following multiple workflows in Practice Mate.
How to Create and Submit a Secondary Claim in Service Center
If you need to create a secondary claim in Service Center, follow the steps
Types of Claim Reports Available Through Office Ally
Office Ally provides a variety of reports that help you stay informed about
My Claim is 'Not on File' with the Payer. What Do I Do Next?
When a payer says your claim is “not on file,” it can be frustrating
How Par vs. Non-Par Payers Affect Your Office Ally Claim Fees
Your claim submission fees are influenced by the payer’s participation stat
How to Create and Submit Secondary Claims in Practice Mate
To submit a secondary claim in Practice Mate, follow the steps below.
How to Create and Submit a Secondary Claim in Service Center
If you need to create a secondary claim in Service Center, follow the steps
How to Resubmit Claims in Practice Mate
Claims can be resubmitted following multiple workflows in Practice Mate
What to Do If Your Claim Is “Not on File” With the Payer
When a payer says your claim is “not on file,” it can be frustrating
How to Create and Submit Secondary Claims in Practice Mate
To submit a secondary claim in Practice Mate, follow the steps below.
What to Do If Your Claim Is “Not on File” With the Payer
When a payer says your claim is “not on file,” it can be
How to Submit Ambulance Claims in Non-ANSI Formats (CSV, Print Image or Tab Delimited)
If you’re submitting ambulance claims and your software does not support
How Do I Prove Timely Filing?
Need to prove timely filing? There are two steps to do this
Using the Code Search Tool in Service Center
The Code Search tool is designed to help you quickly and accurately locate
How to Correct Rejected Claims in Practice Mate
Rejected claims submitted in Practice Mate can be fixed and resubmitted thr
How to Check Payer Enrollment Requirements and Enroll
Some payers require enrollment before you can exchange electronic transacti
How to Correct Rejected Claims in Practice Mate
Rejected claims submitted in Practice Mate can be fixed and resubmitted thr
How to Correct Rejected Claims in Service Center
When claims are rejected, Service Center makes it easy to correct and resub
How to Submit Claims through Service Center
Submitting claims through Office Ally’s Service Center is quick
How to View a Failed File vs. a Rejected Claim in Office Ally
If you’ve received an email about a failed file or need to check the...
How Do I Update Stored Company Information on a Claim Form?
If you need to update stored claim information in Service Center, follow...
How Can I Tell If a Payer Requires Enrollment and If Enrollment is Required, How Do I Enroll?
Payers may require enrollment before you can exchange certain transactio...
How Do I Verify the Status of My Claim Within Office Ally?
Managing and tracking claims is an essential part of your workflow on...