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AI Call Answering Services

AI Call Answering for Medical Billing & Coding | Always On, Always Accurate with MEDENDx

In the fast-paced world of medical billing and coding, every missed call can mean delayed payments, unresolved claim issues, or lost clients. With AI Call Answering, your team gets a 24/7 virtual assistant trained to handle routine inquiries, escalate critical calls, and integrate with your billing workflows—without hiring additional staff.

Designed for RCM companies, provider offices, and specialty practices, our AI-powered call answering solution ensures your phones are never silent, and your revenue cycle never stalls.

Smart Call Handling for Smarter Billing

Unlike generic call bots, AI Call Answering is trained in healthcare-specific terminology, payer workflows, and coding scenarios. Whether it’s a patient calling about a bill or a provider with a CPT question, our virtual receptionist understands the context and responds with intelligence.

Capabilities:

  1. 24/7 Intelligent Call Reception

    2. Never miss a call again. Our AI answers every call, day or night, with a professional, branded greeting and intelligent routing options.

  2. Patient Billing Inquiries

    3. Answer FAQs about statements, payment plans, insurance balances, and due dates—all pulled from live RCM data.

  3. Claim & Denial Status Requests

    4. Use claim IDs or patient info to retrieve real-time updates on submission status or denial explanations.

  4. Provider & Staff Routing

    5. Transfer calls instantly to the right coder, billing specialist, or escalation queue—based on urgency and subject.

  5. Multilingual AI Response Engine

    6. Support patient engagement in multiple languages, boosting satisfaction and accessibility.

  6. Voice-to-Text + Call Summary Logging

    7. Automatically transcribe and log calls, attach summaries to patient profiles, and notify staff of follow-up needs.

Integrated with MEDENDx Platform:

  • Access patient records for real-time billing support
  • Trigger reminders, statement reissues, or payment links
  • Auto-log calls in the communication timeline for auditing
  • Flag claim issues and route them to billing or coding teams

Key Benefits:

  • Capture 100% of inbound calls without staffing pressure
  • Reduce hold times and voicemail volume
  • Improve first-call resolution for billing questions
  • Boost efficiency across billing and coding workflows
  • Maintain HIPAA compliance with encrypted voice tech

Whether you're a growing billing company or a multi-specialty provider group, AI Call Answering brings scale, accuracy, and 24/7 availability to your patient and payer communications.