Pre-Collections Services

Pre-collections is the crucial phase between patient responsibility and formal collections—where providers have the greatest opportunity to engage patients, resolve balances, and protect revenue. Our AI-powered Pre-Collections solution empowers healthcare organizations to proactively manage patient balances before they age out or turn into bad debt.

Traditional follow-up methods are slow and impersonal, often leading to frustrated patients and missed revenue. Our platform uses Artificial Intelligence and automation to identify accounts likely to go delinquent, segment them by risk and balance, and engage patients with personalized messages and flexible payment options—before collections become necessary.

Whether it’s a friendly reminder, a statement re-send, or a payment plan offer, Our enables early, effective outreach via email, SMS, phone, or portal—customized to your brand and tone.

Key Features of MEDENDx Pre-Collections:

• AI Risk Scoring for Account Prioritization
• Automated Patient Outreach Across Channels
• Online Payment & Payment Plan Integration
• Custom Messaging & Branding Options
• Tracking & Reporting on Engagement & Recovery
• HIPAA-Compliant Communication Infrastructure

Integrated with your AI billing and coding system, our solution ensures that every message is backed by real-time data—so your staff and patients are always on the same page. With transparency and empathy at the core, Pre-Collections turns potential write-offs into recovered revenue.

Healthcare providers using our platform report higher recovery rates, improved patient satisfaction, and reduced reliance on costly collections agencies. Patients are more willing to pay when they’re engaged early, clearly, and respectfully.

From solo practices to multi-location health systems, Pre-Collections helps you close the gap between care and payment—before it’s too late.